FAQ

Frequently Asked Questions

Shipping & Delivery

Do you offer free shipping?
Yes! We offer free shipping on all orders within Germany. International shipping rates are calculated at checkout.

How long does delivery take?
Orders are typically processed within 1-2 business days. Delivery within Germany takes 3-5 business days. International orders may take 7-14 business days.

Do you ship internationally?
Yes, we ship to select countries worldwide. Shipping costs and delivery times vary by location.

Returns & Exchanges

What is your return policy?
We accept returns within 30 days of delivery for unworn, unwashed items in original condition with tags attached. Return shipping is the customer's responsibility.

How do I initiate a return?
Contact us at support@mhouto.com with your order number to start the return process.

Product Information

What materials do you use?
We use only premium, carefully selected materials. Each product page includes detailed material information.

How do I care for my MHOUTO products?
Care instructions are included with each product. Generally, we recommend gentle washing and air drying to maintain quality.

Orders & Payment

What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment methods.

Is my payment information secure?
Yes, all transactions are encrypted and processed through secure payment gateways.